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Frequently asked

The questions that reach WhatsApp first, answered in the order they arrive

Grouped by the stage at which people ask them: money, design and delivery, daily use, tenders, warranty. If yours is missing, send it; the answer becomes the next line on this page.

In this note
  1. Money and tax
  2. Design and delivery
  3. Daily use
  4. Specification and tenders
  5. Warranty and service

Money and tax

What does a custom sauna cost in India?

Indicative ranges, excluding GST: ₹5.5-7.4 lakh for a one-seat glass cabin up to ₹28.6-39.3 lakh for a twelve-seat commercial cabin. The table by seat count is in the investment guide.

And the cold side?

A standard round plunge pool is ₹8.8-15.7 lakh, a square one ₹9.9-17.7 lakh and a hot and cold suite ₹18.7-33.5 lakh, all with the plant; larger pools are priced from the drawing. A wooden or free-standing tub runs ₹2.3-8.3 lakh before the chiller, which adds ₹2.8-8.8 lakh.

Is GST included in the ranges?

No. Every range excludes GST, and a quote shows it as a separate line. How the tax lines of an imported-equipment quote are built is explained in the GST and customs note; your chartered accountant decides the treatment for your entity.

What is not inside the ranges?

GST, the labour of your contractor's trades, a pool's structural shell, excavation and plinth, strengthening of a slab, the electrical feeder and DB way, the drain connection, crane hire where needed, and approvals. The quote lists each as a line so nothing appears on the invoice that was not on the quote.

Design and delivery

How long from enquiry to the first session?

The layout and quote take up to 5 working days, production 6-10 weeks and installation up to 7 days. Freight and customs clearance sit between production and installation, so allow roughly three to four months from the deposit; the quote states a schedule for your site.

Do you work outside the six cities?

Yes, on request. Send the postcode; the India page explains how freight, crane access and installation are handled for a project outside the metros.

Can a sauna or a plunge pool go in an apartment or on a podium?

Yes, where the slab and the access allow it. A cabin travels panelised through a standard lift; a pool needs a slab check for the loaded weight. Your society or building management may need to give permission; we list the question on the drawing.

Daily use

Will the cold pool hold 4 °C in May?

The plant is sized for a 45 °C design ambient, the volume of the pool and the hours of use. The first pull-down takes hours, and a new pool is started days before it opens to prove its hold. See the chiller page.

What does it do to the electricity bill?

The heater draws its rated power while heating for about 40 minutes and then cycles; the chiller cycles like a very large refrigerator. The layout we send includes an estimate in kWh for your pattern of use.

Can children or older family members use it?

We make no health claims and give no medical advice. The operator or the family's own doctor decides who uses the cold pool and for how long; the cabin can be run cooler and for shorter sessions.

What maintenance does the equipment need?

Water circulation, filter and UV checks on a schedule written for your use; the condenser coil cleaned before summer and after the monsoon; and an annual service visit, included in the first year.

Specification and tenders

Can you send a spec sheet or a CAD block?

Write spec sheet on WhatsApp with the system's name. Datasheets and dimensioned drawings are sent on request, and 2D blocks of cabins and pools can be supplied for the consultant's drawing set.

Do you respond to formal tenders?

We prepare a written technical bid for a tender: datasheets, drawings, schedule and the commercial terms. Whether a given tender can be answered depends on its eligibility rules, such as registration, turnover and similar-works certificates, so send the tender documents and we say plainly whether we qualify. Our standard payment is 40 / 40 / 20 unless the tender sets other terms. The procurement note lists what a shortlist should ask any contractor.

Which standards and approvals apply to the heaters?

Sauna heating appliances are named in item 56 of the BIS Safety of Household, Commercial and Similar Electrical Appliances (Quality Control) Order, 2026, in force from 1 October 2026; it asks for the Standard Mark under a BIS licence and covers imports. We state each heater's licence status on the quote. The paperwork note shows what to ask for.

Warranty and service

What does the warranty cover?

Two years on everything we supply, plus one year of assisted service visits. A visit is arranged case by case: a technician on a video call with your caretaker, or at the site where the fault needs one.

What if something fails far from a metro?

We start with a video call to diagnose the fault. A part is sent from the workshop and crosses customs again, which is why the handover file lists the spares worth holding on site; a technician visits when the fault needs hands on the equipment.

The next step

Send the plan today; the layout and the range follow in up to 5 working days

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